Refund Policy

Due to the instant downloadable nature of digital products — including video assets, templates, AI prompts, courses, and subscriptions — all sales are generally final once the file or access key has been delivered to your account.

We may issue a refund or store credit in the following circumstances:

• The product file is corrupted, incomplete, or broken AND our team cannot provide a working replacement within 48 hours
• You were charged twice for the exact same order due to a payment gateway error
• An Authorized Digital Subscription was not activated or delivered as promised
• A Business Email setup was not completed within the agreed timeframe

Refunds will not be issued in the following situations:

• You simply changed your mind after downloading the product
• You lacked the required software or skills to use the downloaded files
• A fraudulent transaction ID was provided
• Free Zone assets (no purchase was involved)

Submit a support ticket from your Account Dashboard → Support, or email support@monirmarket.com with your Order Number and a description of the issue. Screenshots or video evidence may be required.

Approved refunds are processed via bKash, Nagad, or bank transfer within 3–5 business days of approval confirmation.