Frequently Asked Questions
Everything you need to know about downloads, payments, Free Zone & Premium Zone
1 How do I download my purchased digital product?
After your bKash/Nagad payment is verified (instantly or within a few minutes), you can download your product from My Account ??? My Downloads. You will also receive a download link via email.
2 What payment methods do you accept?
We accept bKash, Nagad, and credit/debit cards for BDT transactions. International buyers can pay via Stripe (USD/AED). All payments are secured and verified before access is granted.
3 Are the Free Zone items really free?
Yes! All items in the Free Zone ??? including Free Videos, Free Music, Sound Effects, AI Prompts, Canva Templates, CapCut Templates, Thumbnail Templates, Free Images, Fonts & Icons, E-books, Free Tools, Spin & Earn, Daily Rewards ??? are 100% free after creating a free account.
4 What is the difference between Free Zone and Premium Zone?
The Free Zone contains community and open-license assets at no cost. The Premium Zone includes exclusive high-quality items: Premium Videos & Courses, Premium Music & SFX, Premium AI Prompt Packs, Premium Templates, Authorized Digital Subscriptions, Business Email Setup services, and Creator Bundles.
5 Can I use downloaded assets for commercial projects?
Free Zone assets can be used for personal and commercial social media content, YouTube videos, and client projects. Premium assets grant a non-transferable single-use commercial license. See the License Policy for full details.
6 How do I contact support?
Open a support ticket from your account dashboard, email support@monirmarket.com, or message on WhatsApp at +880 1595679432 for the fastest response.
7 What are Authorized Digital Subscriptions?
These are legitimate subscriptions to popular tools (e.g., Canva Pro, Adobe plans, streaming services) sold through authorized resellers at discounted prices. Full activation support is provided.
8 How do Spin & Earn and Daily Rewards work?
Use the Spin & Earn wheel daily and claim Daily Rewards to earn free platform credits. Redeem credits to unlock premium assets or get discounts on your next purchase.
Still have questions?
Chat directly with Monir on WhatsApp for instant answers β +880 1595679432